Answers Before You Enter
Clear answers save you from repeating the same account steps. Our FAQ starts with the details you need before entering the lobby: how phone verification works, where wallet status appears, and how to return to the cashier after a failed page refresh. We also explain why a DANA, OVO, GoPay or QRIS status can remain pending while the payment rail completes its
check. Each answer points to the screen or account action involved, so you can identify whether to retry, wait for a status update, or contact support with your receipt.
- DANA
- OVO
- GoPay
- QRIS